Shipping and Delivery Policy
At CaptureFilm, we prioritise a swift and reliable delivery experience for our customers. Please review the following guidelines regarding shipping and delivery:
Delivery Timeframe: We aim to deliver all orders within the GCC within 7 to 10 working days. This estimated time frame begins from the date the order is placed. Actual delivery may vary based on factors such as location, customs processes, and unforeseen circumstances.
Delivery Confirmation: Upon successfully placing your order, our dedicated delivery team will promptly reach out to you with detailed information regarding the delivery process. This includes expected delivery dates, tracking details (if applicable), and any additional instructions.
Delivery Address: It is essential to provide accurate and complete delivery information during the ordering process. Ensure that the delivery address, contact number, and any specific delivery instructions are provided accurately to prevent any delays or issues in receiving your order.
Tracking Orders: For enhanced transparency, we provide order tracking services whenever applicable. This allows you to monitor the status and location of your order in real-time. Tracking details will be provided along with the delivery confirmation.
Delivery Team Communication: Our delivery team is committed to keeping you informed throughout the delivery process. In case of any unforeseen delays or issues, they will communicate with you promptly to provide updates and resolution options.
International Shipping: For international orders outside the GCC, please be aware that additional shipping charges, customs duties, and taxes may apply. These charges are the sole responsibility of the buyer and are not included in the product or shipping costs.
Delays Beyond Control: While we make every effort to adhere to the stated delivery timeframe, certain circumstances beyond our control, such as customs clearance delays or unforeseen events, may impact delivery times. We appreciate your understanding in such situations.